Whether it’s new licenses, amendment requests, investigations, or complaints, requests pile up, and it’s easy to lose track. Gov2Biz can give you more control of your workflow, making your life easier and maximizing your employees’ time.
Eliminate Time Wasters
|Missing information in the
|Requires all mandatory fields to be answered||15-20%|
|Incorrect data in the application||Validations significantly reduce incorrect data entry||15-20%|
|Inconsistent information in form||Asks only||5-10%|
|Missing attachments, proofs||Requires all mandatory and contextually mandatory attachments to be provided||5-10%|
|Incorrect fees calculated/paid||Auto calculates fees. Validates successful receipt of all online payments||10-15%|
|Reminders and follow-ups||Automatic email and text reminders and follow-ups||5-10%|
|Calls from customers asking for
|Emails and text status updates. Portal for self-service status check. 24×7||15-20%|
|Looking for documents from the
|All documents are automatically attached to the application||5-10%|
|Providing summaries from the
|All history, and actions are automatically logged, and easily viewable by collaborators and supervisor||15-20%|
|Print and mail||Licenses can be printed by the licensees online||10-15%|
Streamline Your Agency’s Work
With Gov2Biz’s workflow capabilities, you can efficiently route work among employees and reassign tasks to accommodate employee time off and attrition. You can clearly see who is working on what, what they are doing and when they did it, as well as easily access a comprehensive work history.
Keep Employees Focused
Gov2Biz not only gives you the ability to assign specific tasks to people but also only shows your employees what they are supposed to be working on. They won’t have to sift through a bunch of material that isn’t for them; they’ll only see what they are tasked with, keeping them focused on their work. Since Gov2Biz automatically tracks every task from start to finish, it also knows when action is needed or work is due, and will automatically alert your employees when needed.
Move Work Between Departments
Seldom is any request that you ever receive processed by one department alone. At least two or more departments are involved in every “transaction” that your agency performs. It is during this inter-departmental hand-off that the ball often gets dropped.
With Gov2Biz, your employees in one department can pass work items to another department for processing. The recipient has access to all the relevant information so they can process it more efficiently.
Communicate with Licensees
With Gov2Biz every license filing deficiency is inherently connected to the license it is associated with. This means you don’t have to figure out which deficiency applies to which license; they will always stay together. Therefore, you can identify, communicate and process deficiencies quickly and efficiently. On top of that, Gov2Biz automatically does the follow-ups and reminders.
When you’re ready to find out more about how to run your licensing agency faster, smoother and better, contact Gov2Biz for a demonstration.