Gov2Biz will help you breathe easy by streamlining complaints collection and processing all the way through closure. You will achieve tremendous efficiency by centralizing data exchange among the various departments at your agency and free up copious amounts of time by automating follow-ups and administrative processes.
Allow Citizens to Easily File Complaints Online
Citizens can simply go to Gov2Biz and log a complaint either anonymously or with their contact information. Gov2Biz helps complainants separate the complaint, the expected resolution and the complainee’s identifying information. This helps you process complaints faster because they are complete, better organized and linked to a valid licensee.
Process Complaints from End-to-End
You can make more informed decisions because Gov2Biz automatically associates each complaint with a specific license. This gives you easy access to historical complaint information, such as inspections and investigative activities against the complainee. The complaints are automatically tagged with the right chapter, sub-chapter and other relevant labels to help with reporting.
Hear Both Sides of the Story
You can be assured that the complainant’s identifying and contact information is not available to the complainee because of the fail-safes built into Gov2Biz. You get the efficiency of data sharing while still retaining confidentiality. This controlled sharing frees you up from translating complaints and enables you to process and close complaints faster.
Utilize Complete Visibility
Some complaints, by their very nature, are long drawn out, making them difficult to keep track of. Many times, these simply slip through the cracks, only to be found much later and long overdue. You can eliminate this problem by using Gov2Biz, which automatically keeps track of all items and ensures that they reach their logical end through automatic notifications, alerts and re-routing.
Eliminate Overhead with Automatic Follow-up
You can rest assured knowing that Gov2Biz automatically follows up and even escalates complaints that have not been acted upon for a specified period. Whether it is the licensee, the investigator, the complaints analyst or anyone else who needs to act, Gov2Biz will automatically send notifications and even raise an alarm at the right time so complaints don’t go stale.
If you’re ready to make your complaints process efficient and effective, contact us for a demonstration.